OutsideHeaven's network is based on Netherlands, please find following relevent information for contacting us regarding copyright and trademark claims inside our network, Please note, responds time for such complaint may be up to 2 weeks depands to investgation period and complexity of the case.
1. To notify Outside Heaven that there has been a copyright or trademark violation, please follow the specific instructions in (A) for filing a trademark claim, or (B) filing a copyright complaint.
2. If you are responding to a complaint of infringement, you will need to follow our Counter Notification policy in (C).
A. Trademark Claims
1. If you (the "Complaining Party") would like to submit a trademark claim for violation of a mark on which you hold a valid, registered trademark or service mark (registered with the Netherlands and Trademark Office or, for foreign marks, registered with the appropriate intellectual property organization of your country; state registrations are not considered valid for these purposes), Outside Heaven requests that the Complaining Party substantiate such claim by either: (i) filling out the form available here, or (ii) providing the following information via email to TrademarkClaims@outsideheaven.com. The words "Trademark Claim" should appear in the subject line.
To be considered effective, a notification of a claimed trademark violation must include the following information:
the trademark, service mark, trade dress, name, or other indicia of origin ("mark") that is claimed to be infringed, including registration number.
The jurisdiction or geographical area to which the mark applies.
The name, post office address and telephone number of the owner of the mark identified above.
The goods and/or services covered by or offered under the mark identified above.
The date of first use of the mark identified above.
The date of first use in interstate commerce of the mark identified above.
A description of the manner in which the Complaining Party believes its mark is being infringed upon.
Sufficient evidence that the owner of the website that is claimed to be infringing is a Outside Heaven customer.
The precise location of the infringing mark, including electronic mail address, etc.
A good faith certification, signed under penalty of perjury, stating:
The content of the website [identify website] infringes the rights of another party,
The name of such said party,
The mark [identify mark] being infringed,
That use of the content of the webiste claimed to be infringing at issue is not defensible.
2. Upon receipt of the appropriate information identified in Section 1 above, for trademark claims, Outside Heaven will initiate an investigation. While Outside Heaven is investigating the claim, Outside Heaven, at its sole discretion and without any legal obligation to do so, may temporarily remove the challenged material from Outside Heaven Networks, notify the posting party it will lock down the posting party's domain name(s), redirect the posting party's DNS, forward the Complaining Party’s written notification to the posting party,and/or if it is solely stored on a Outside Heaven server, temporarily remove or deny access to the challenged material.
3. If Outside Heaven concludes that the Complaining Party has raised a legitimate trademark claim, it may, at its sole discretion and without any legal obligation to do so, permanently remove the challenged material from Outside Heaven Auctions, continue to suspend the posting party's Outside Heaven account and/or if it is solely stored on a Outside Heaven server, deny access to the challenged material. If Outside Heaven concludes that the Complaining Party has not raised a legitimate claim or if it is not clear whether the Complaining Party has raised a legitimate claim, Outside Heaven will restore access to the challenged material.
B. Copyright Claims
1. If the Complaining Party would like to submit a copyright claim for material on which you hold a bona fide copyright, Outside Heaven requests that the Complaining Party substantiate such claim by providing Outside Heaven with the following information via email to CopyrightClaims@outsideheaven.com. The words "Copyright Claim" should appear in the subject line. A copyright claim can also be submitted by mail to: Copyright Agent, Outside Heaven, Office 2213, building 2, Eastern Software Park, HangZhou ,ZheJiang Province, China
To be considered effective, a notification of a claimed copyright infringement must be provided to Outside Heaven and must include the following information:
An electronic signature of the copyright owner, or a person authorized to act on behalf of the owner, of an exclusive copyright that has allegedly been infringed.
Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works on that site.
Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit Outside Heaven to locate the material.
Information reasonably sufficient to permit Outside Heaven to contact the Complaining Party, such as an address, telephone number, and, if available, an electronic mail address at which the Complaining Party may be contacted.
A statement that the Complaining Party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.A statement that the information in the notification is accurate, and under penalty of perjury, that the Complaining Party is the owner, or is authorized to act on behalf of the owner, of an exclusive right that is allegedly infringed.
2. For Copyright Claims, upon receipt of appropriate notification from the Complaining Party, pursuant to Section 1 of Copyright Claims above, Outside Heaven will remove or disable access to the material that is claimed to be infringing.
3. If the Complaining Party provides Outside Heaven with appropriate notification, pursuant to Section 1 of Copyright Claims above, including information reasonably sufficient to permit Outside Heaven to locate and remove or disable the material in question, or includes information concerning repeat infringement, then Outside Heaven will forward the Complaining Party's written notification to such alleged Infringer and shall take reasonable steps promptly to notify the Infringer that it has removed or disabled access to the material.
1. Counter Notification. If you have received a notice of copyright or trademark infringement, you may provide Counter Notification by emailing CopyrightClaims@outsideheaven.com or TrademarkClaims@outsideheaven.com and including the following:
An electronic signature of the Infringer.
Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled.
A statement under penalty of perjury that the Infringer has a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled.
The Infringer's name, address, and telephone number, and a statement that the Infringer consents to the jurisdiction of the Dutch court, or if the Infringer's address is outside of the Netherlands, for any judicial district in which Outside Heaven may be found, and that the Infringer will accept service of process from the Complaining Party or an agent of such Party.
2. Upon receipt of a Counter Notification as described in Section 1 above, Outside Heaven shall promptly provide the Complaining Party with a copy of the Counter Notification, and inform such Party that it will replace the removed material or cease disabling access to it in ten (10) business days. Outside Heaven will replace the removed material and cease disabling access to it in not less than ten (10), nor more than fourteen (14), business days following receipt of the Counter Notification, unless Outside Heaven first receives notice from the Complaining Party that such Complaining Party has filed an action seeking a court order to restrain the Infringer from engaging in infringing activity relating to the material on Outside Heaven's system or network.
D. Repeat Infringers
It is Outside Heaven's policy to provide for the termination, in appropriate circumstances, of Outside Heaven customers and account holders who repeatedly violate this policy or are repeat infringers of copyrighted works, trademarks or any other intellectual property.